A multifaceted designer with 6+ years in Experience Design and Market Research Consumer Insights. I have strengths across user research,  design systems, purchase journeys and customer dashboards. I often dabble with Code and AI tools to explore how it can improve design to deployment workflows. Eager to grow and expand my skill sets in end-to-end delivery of design to development, service design and workshop facilitation.

Experience

Thoughtworks
Senior Experience Designer, from June 2025 to present

Chubb
UI/UX Designer (APAC), from Sep 2024 to Mar 2025

Singlife
UI/UX Designer, from Nov 2021 to Sep 2024

Accedo
UI/UX Designer from Jul 2021 to Nov 2021

Acorn
Market Research Executive from Sep 2018 to Jan 2021

Awards

Best Digital CX for Underwriting • Singlife
This award recognises our commitment to reimagine the customer experience through customer-centric, digital solutions. Some recent initiatives include the new e-Status Tracker for real-time policy updates, and Digital Forms Request for quick and seamless completion of administrative tasks for underwriting requests – enhancing the experience for our customers and advisers.

Domestic General Insurer of the Year & Mobile App of the Year • Singlife
The Insurance Asia Awards gathers Asia's leading insurance companies and recognises their exceptional initiatives, products, and solutions. Since 2016, over 130 insurance companies from 30 countries have been honoured with this prestigious award.

Get in touch at samuelqjw@gmail.com